Can I get a refund if the QC photos look bad?

Yes, you can request a return or exchange before approving shipping. This is the best time to resolve quality issues.

What shipping lines have insurance?

It changes by region and year. Check AllChinaBuy's current shipping line list for insurance details. Express lines usually have better coverage.

Investigation takes 7-14 days. After confirmation, the refund to your account balance is usually instant. Bank refunds may take 3-5 business days.

Usually not. The refund depends on the declared value and whether you purchased insurance. It is typically 70-100% of the declared value.

Most parcel issues are not actually problems. Before opening a ticket, verify these:

Check the tracking status on the carrier's website directly. The AllChinaBuy tracker may lag.
'Received by airline' means the package is in transit, not lost. This status can last 1-2 weeks.
Customs holds are normal in some regions. They can last 2-4 weeks without being a problem.
Delays during November and December are expected. Peak season shipping is slower globally.
Weekend and holiday delays are not counted in business-day estimates.

A truly lost parcel is rare, but it happens. Follow this process:

Wait at least 30 days after the last tracking update before declaring the parcel lost.

Open a support ticket with AllChinaBuy. Include the tracking number, order number, and carrier name.

Provide screenshots of the tracking page showing the last status and the current date.

AllChinaBuy will investigate with the carrier. This typically takes 7-14 days.

If the carrier confirms the parcel is lost, AllChinaBuy will offer a refund or reship option.

The refund amount depends on the declared value and whether you purchased insurance.

If you choose reship, you may need to pay the shipping cost again.

Damage claims require documentation:

Photograph the damaged outer packaging from all angles before opening.
Photograph each damaged item individually with clear lighting.
Do not throw away the packaging until the claim is resolved. Carriers may need it.
Open a ticket within 48 hours of receiving the parcel. Delays reduce your claim validity.
Include the original QC photos for comparison. This proves the damage happened during shipping.
The refund is usually partial, based on the item's value and the extent of damage.

Customs seizures are the most difficult issue to resolve. The process depends on your shipping line:

Some shipping lines include seizure insurance. Check your order confirmation.
If your line does not include seizure protection, the loss is usually your responsibility.
Contact the carrier first. Sometimes the parcel is held, not seized, and can be released with documentation.
If the parcel is officially seized, AllChinaBuy may offer a partial refund or store credit.
Declaring accurate values and avoiding prohibited items reduces seizure risk.
Some countries have stricter customs than others. Research your local regulations before ordering.

Prevention is always better than dispute resolution:

Choose shipping lines with tracking and insurance, even if they cost more.
Do not ship prohibited items. Check your country's import restrictions.
Keep declarations reasonable. Over-declaring attracts attention; under-declaring affects insurance.
Use the spreadsheet to find sellers with good packaging standards.
Request 'remove tags' and 'no shoe box' for items where branding might trigger customs.
Track your parcel at least weekly. Early detection of delays helps with claims.

Every platform has a window for claims. Missing it means losing your right to a refund:

Lost Parcel

Open a ticket within 45 days of the last tracking update.

Damaged Parcel

Open a ticket within 48 hours of receiving the package.

Customs Seizure

Open a ticket within 30 days of the seizure notification.

Wrong Item

Report during the QC phase before approving shipping.

Missing Item

Report during QC. After shipping, claims are harder to prove.